Terms and Conditions

ZUNGOOR FASHION HOUSE: Terms & Conditions (Tailored with a Touch of Flair)
Welcome to the world of ZUNGOOR, where confidence meets couture! Here's a peek into the delightful details that make your experience with us as smooth and stylish as our designs.
Founded in 2016, ZUNGOOR is a haven for fashion-forward ladies in Qatar. We boast a talented team of in-house designers, meticulous tailors, and knowledgeable sales associates who are dedicated to making you feel phenomenal.
The Delights We Offer:
Ready-to-Wear: A dazzling collection of dresses, Jalabiya, girls' dresses, and luxurious fabrics.
Bespoke Services: Design your own model collaboratively with our team.
Exquisite Accessories: Shapewear, corsets, belts, shawls, and capes to complete your look.
Wedding Bliss: Say "I do" in a stunning wedding dress and veil, handcrafted by our artisans.
Shopping with ZUNGOOR:
Atelier Visits: Browse our ready-to-wear collection or discuss your bespoke desires at our atelier.
Appointments: Schedule a personalized appointment for undivided attention.
Worldwide Shipping: We deliver both readymade and bespoke pieces globally.
Delivery Details:
Readymade: Dispatched within the next business day.
Bespoke: Allow a minimum of one week from order confirmation.
Free Shipping: Enjoy complimentary local same-day delivery within Qatar and free worldwide shipping on orders exceeding 1,000 QAR.
International Shipping Charges: For orders below 1,000 QAR, a shipping fee of 200 QAR applies to GCC countries and 400 QAR for the rest of the world.
Returns & Exchanges:
Readymade Only: We accept returns and exchanges for readymade pieces in their original condition, without any alterations made upon customer request. Bespoke creations, due to their custom nature, are considered final sales.
Return Window: Local orders must be returned within the same day or by the next day at the latest. International returns are accepted if received the next day after delivery.
Return Shipping: The customer is responsible for return shipping costs.
Condition: Returned items must be unworn, with all tags and labels attached.
Beyond Fashion:
At ZUNGOOR, fashion is your canvas. Our team is available to answer your questions and guide you through the design process 12 hours daily, from 10:00 AM to 10:00 PM. We use only the finest materials available, from luxurious and soft textiles to exquisite and intricate beadwork. We're happy to share details about your design upon request.
Special Services:
Home Visits: Can't make it to our atelier? We'll bring the collection to you! Try on readymade pieces at home with a minimal delivery charge (waived upon purchase).

In-Home Appointments: For bespoke orders, a designer and sales representative can visit your residence to take your measurements and discuss your vision.
We're thrilled to have you on board! Should you have any further inquiries, don't hesitate to reach out.
Please note: These terms and conditions are subject to change.

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